Refund & Returns Policy

ClearEyesBlueLight Refunds & Returns Policy

Effective Date: January 3, 2025

Welcome to ClearEyesBlueLight, operated by Xaba Cake. We are committed to ensuring your complete satisfaction with your purchase of our light blue glasses for gamers. If you are not fully satisfied with your order, we offer a clear and straightforward process for returns and refunds, subject to the terms outlined below.

1. Returns Process

If you are not satisfied with your purchase, we offer a 30-day return window from the date of delivery. To initiate a return, please follow these steps:

  1. Contact Customer Support:
    Email us at [email protected] to notify us of your intent to return the product. Please provide:
    • Your order number.
    • The reason for the return.
    • Photographs of the product (if applicable), especially if there is a defect or damage.
  2. Return Authorization:
    Once we receive your request, we will review it and provide you with return instructions. If your return is approved, you will be issued a Return Authorization Number (RAN), which must be included in your return package.
  3. Prepare the Product for Return:
    Please return the product in its original condition, including packaging, tags, and any accessories that came with it. Items that are returned used, damaged, or without original packaging may be subject to partial refunds or no refund at all.
  4. Ship the Product Back:
    Send the product back to the following address:
    • Xaba Cake
    • 126 Hlikihla Street, Khayelitsha, Cape Town, 7784, South Africa You are responsible for the cost of return shipping unless the item is faulty or incorrect.

2. Conditions for Returns

To ensure that your return is processed smoothly, please note the following conditions:

  • Eligibility for Return:
    • The product must be returned within 30 days of receiving your order.
    • The product must be in unused, unwashed, and resellable condition.
    • Items that have been customized or personalized cannot be returned unless they are faulty or damaged.
  • Faulty or Incorrect Products:
    If your product is faulty, damaged, or you received the wrong item, we will cover the cost of return shipping and provide a full refund or replacement, as per your preference. Please contact us within 7 days of receiving the incorrect or damaged product.
  • Non-returnable Items:
    Due to hygiene and safety reasons, items such as glasses with broken seals, or glasses that have been worn or exposed to damage, cannot be returned. Please ensure that you inspect the product carefully upon receiving it.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Refund Conditions:
    • Full refunds are available for unused, undamaged items returned in their original condition.
    • If a product is returned after 30 days or shows signs of use, a partial refund may be issued.
    • If a product is returned in a condition that is not suitable for resale (e.g., signs of heavy use, missing packaging), no refund will be issued.
  • Shipping Costs:
    Shipping fees are non-refundable unless the return is due to an error on our part (e.g., faulty or incorrect item).

4. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or model, you will need to initiate a return for a refund and then place a new order.

5. Fees or Costs Involved

  • Return Shipping Costs:
    You are responsible for the cost of return shipping, except when the product is faulty, damaged, or incorrect.
  • Restocking Fee:
    We do not charge a restocking fee on returns unless the product is returned in an unsellable condition (e.g., damaged packaging, missing parts). In such cases, the restocking fee will be deducted from your refund.

6. Contact Information

If you have any questions or need further assistance with your return or refund, please reach out to our customer support team:

  • Email: [email protected]
  • Phone: (If applicable, please provide a phone number here)
  • Mailing Address:
    Xaba Cake
    126 Hlikihla Street
    Khayelitsha, Cape Town, 7784
    South Africa

7. Important Notes

  • All returns must be accompanied by a Return Authorization Number (RAN) that is provided by our customer service team.
  • We reserve the right to amend this policy at any time. Any changes will be reflected on this page.

We value your trust and aim to provide you with the best products and service. Thank you for choosing ClearEyesBlueLight and Xaba Cake!